Refund Policy

 

1. Right of Withdrawal (EU Buyers)

As a consumer within the European Union, you have the legal right to withdraw from this contract within 30 days without providing a reason. The withdrawal period expires 30 days after you receive the goods.

To exercise your right of withdrawal, you must notify us by an unequivocal statement (for example, an email) before the end of the 30-day period.

You may use the following model withdrawal form (but it is not obligatory):

To NEONDRIFT:
I hereby give notice that I withdraw from the contract of sale for the following goods:
Order number: __________
Date of receipt: __________
Name: __________
Address: __________
Signature (only if sent on paper): __________
Date: __________

2. Effects of Withdrawal

If you withdraw from the contract:

  • We will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a means of delivery other than the cheapest standard delivery offered by us).

  • Refunds will be made without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw.

  • We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

  • You must return the goods to us or deliver them to us at the address specified by us.

  • You bear the direct cost of returning the goods (i.e. you are responsible for paying the return shipping costs).

  • You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

3. Return Conditions & Process

  • Items must be returned in their original condition, undamaged, unused, and in original packaging.

  • Please include the original purchase receipt or order number inside the package.

  • Once we receive and inspect the returned item and determine it meets the return conditions, we will process the refund within 14 days.

4. Non-Refundable Products / Exceptions

Some products may not be eligible for return or refund:

  • Digital products (once downloaded or accessed) unless defective

  • Products that have been significantly used, damaged by the buyer, or altered

  • Gift cards

  • Items marked “Final Sale” at the moment of purchase

5. Exchanges

If you wish to exchange a defective or incorrect item, contact us within the 30-day return period. After we approve the exchange, we will arrange for you to send the item back, and we will ship the replacement to you. Note: you are still responsible for the return shipping costs, unless the error was ours.

6. Contact for Returns & Support

If you wish to initiate a return, withdrawal, or have questions about refunds:

Email: support@neondriftshop.com
Please provide:

  • Order Number

  • Product name

  • Reason for return

  • Photo evidence (if applicable)